Payment terms are net 10 days. We also accept Visa, Mastercard and American Express. A monthly service charge of 1.5% will be applied to overdue accounts. Any account that regularly pays beyond our net terms will be denied open account status. A fee of $30 will be required for each returned check.
  There is no minimum order.
  Once an order is entered and printed for fulfillment, additions to that order are not allowed. We will make every effort to ship a new purchase order out with the order already in the fulfillment process. However, we cannot guarantee that the two orders will be shipped together if the original order is already packed for shipping.
  Kool Tek, LLC requires 24 hours from time of order placement to fulfill pick-up orders.
  Please be sure to count the cartons you sign for and note any damage on the delivery receipt. Open your order immediately to check for any concealed damage. If damaged, the original carton should be kept for possible carrier inspection. Shortage or damage claims need to be reported within 48 hours of delivery. To process a claim, we need your invoice number or sales order number. Once we ship an order it’s consigned to the carrier. Please note: THEY are responsible for any shortage or damage incurred - until you sign a clear bill of receipt. Usually, carriers will not honor a claim if they have a signed receipt from you. Please do not deduct from an invoice without first contacting our customer service department to obtain authorization, regardless of the reason. Any payment sent with deductions must have the authorization paperwork attached.
  We ship to the continental U.S. as well as HI, AK, and Puerto Rico. We also ship internationally. Chemicals and hazardous materials cannot be shipped by air.
  Most orders are shipped complete because we stock all items in this catalog. However, if we do not ship your order complete, we will notify you of this and ship your back order or let you know of cancellation. All back orders under $10 will be automatically cancelled.
  Orders for special products cannot be cancelled without our authorization. You may be liable for any restocking fees and or freight fees that we incur.
  These products are intended for use by qualified, experienced professionals, and the selection of appropriate products for the intended use must be made by persons knowledgeable in this field.
  Kool Tek does not guarantee that all products meet California environmental laws or Proposition 65. It is the sole responsibility and liability of the purchaser to order products for use in California that complies with California laws.
  Unused NON-DEFECTIVE items with part numbers clearly identified and in resalable condition are subject to a 10% restocking charge and must be returned within 15 days from invoice date. Returns of items older than 30 days will not be accepted. Special order items are not returnable. DEFECTIVE ITEMS may be returned at Kool Tek’s discretion for credit or replacement. No cash refunds will be given. For a Return Goods Authorization (RGA) number before shipping product, please call Customer Service at 1-888-566-5835. NO returns of any type will be accepted without part numbers, invoice number and an RGA number. Returns must be received within 15 days of the issuance of the RGA number. Please have the following information on hand when calling for an RGA number: customer name, account number, original purchase order number, serial number, invoice number, nature of problem. Credit will be issued within 30 days after returned product is received and if inspection and traceability requirements are met. Credit will be null and void after six months from date of issue and are good towards future purchases only. No cash refunds.

Other than for sales to locations in Florida, Kool Tek LLC. is not responsible for and does not collect any sales or use tax, therefore, you must remit any sales or use tax due on this transaction to the appropriate state. If Kool Tek LLC. is later assessed tax by a state other than Florida as a result of your failure to remit the entire tax due, you agree to reimburse Kool Tek LLC. for all tax, interest and penalty assessed with respect to this transaction.

All Kool Tek products are manufactured and designed for commercial use only. Equipment is not for resale and must be properly maintained or warranty will be voided. Warranties are valid for one year to original purchaser and are not transferable. Liability for any defective part and / or supply shall be limited to Kool Tek replacing the item with the same, or similar, part and/or supply. Kool Tek shall not be liable for any injury, loss or damage, whether direct, incidental or consequential arising out of the purchase, use or the inability to use any part, parts or products sold by Kool Tek. Buyer shall void any manufacturer’s warranty if the defective part and/or supply is subjected to abuse, improper use, or improper installation.
  No reproduction either in whole or in part may be made from this catalog without the written permission from us. Any reproduction of this catalog constitutes a violation of the copyright laws of the United States of America. Kool Tek, LLC © January 2011.